Customer Success Manager (m/f/d)

Job description

We are currently growing our  team and are searching for a Customer Success Manager to lead the day to day optimization of the customer experience

The ideal candidate will be someone who has strong communication skills, is passionate to proactively orchestrate the customer’s journey towards their goals and who is excited about working in a fast-paced and agile young company.

What you’ll be doing

    • Customer onboarding, training, and support
    • Analyzing customer data and to help them discover aspects of the product that are most beneficial to them
    • Carrying out periodic health checks to avoid churn
    • Firefighting during account escalations
    • Account management and renewals
    • Keeping customers updated on changes to the product they’re using, new features and new products they might find useful
    • Encouraging customer advocacy through surveys
    • Upselling and cross-selling through review of customers’ progress

    Job requirements

    Your strengths

    • Multiple years of experience in customer-facing customer success, account management, or strategic consulting organization (experience in B2B SaaS is a plus.)
    • Strong interpersonal skills.
    • Experience building strong internal and external relationships.
    • Presents diplomacy, tact, and poise under pressure when working through customer issues.
    • You’re pragmatic, agile, high-energy and enjoy multi-tasking.
    • You’re always looking for ways to improve the way in which the team works
    • German and English required.

    Why you'll want this role

    • You’ll put your name to a product with enormous global potential.
    • We have a casual work environment, great culture and strong team.
    • Ambitious projects with a high learning curve
    • Young and dynamic team with a clear vision of growth
    • Modern office environment in the heart of Berlin

    We’ll be in touch for a brief phone chat before organizing face to face meetings, so you’ll get a chance to ask questions at that point.